Crisis Communications

How to fix a “Google problem”

February 14, 2012

Rick Santorum has a Google problem.

With the Republican primary in full swing, you may have had the occasion to google Rick Santorum, and if so, you probably got quite a surprise when you landed on a top-ranking site for his name. The site was launched in 2003 after the then-senator from Pennsylvania compared homosexuality to bestiality and pedophilia, prompting syndicated sex columnist Dan Savage, who is gay, to “memorialize the scandal” by soliciting reader suggestions for slang terms for [...]

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What Small Businesses and Non-Profits Can Learn From the Toyota, John Edwards and Tiger Woods PR Debacles: Take Two Aspirin and Call Tylenol in the Morning.

February 5, 2010

It’s amazing to me when — over and over – companies, politicians and celebrities convince themselves that they will get away with doing the wrong thing by covering up the truth with lies and excuses.

A month ago, it was Tiger. Last week, it was John Edwards again center stage as his former wingman released a tell-all book. This week Toyota is in the hot seat. And in this case, much more is at stake than a golf career or a [...]

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